policekeron.blogg.se - Desktop cover desk

DESKTOP COVER DESK HOW TO
DESKTOP COVER DESK SOFTWARE
DESKTOP COVER DESK PROFESSIONAL

To show employers you meet their requirements, your relevant technical skills should be highlighted in your resume skills section.īecause this is a service-oriented role, prove you’re a well-rounded candidate by emphasizing any customer service skills you’ve picked up in past roles. You should have a good mix of hard and soft skills to help customers resolve technical issues.

DESKTOP COVER DESK SOFTWARE

So advanced computer skills are needed to use software and perform diagnostics.

DESKTOP COVER DESK HOW TO

Unsure how to write a help desk resume? Follow these three tips to write a help desk resume that’s sure to get noticed: Highlight your help desk resume skillsĪs part of a help desk support team, you’ll spend your time offering technical support to customers. If you can maintain a courteous attitude while troubleshooting customers’ technical issues, you’re a great match for a help desk support job.īut first, you need to present your qualifications in a well-written resume to show employers you‘re what they’re looking for.

Understanding of TCP/IP and LAN/WAN technologies How to write a help desk resumeīefore you start writing, make sure you know how to write a resume in a way that best emphasizes your strengths.Proficient in helpdesk ticket system such as Service Now, Remedy, and Manage Engine.Expert in Microsoft Office (Word, Excel, and PowerPoint).Repaired emergency networking issues with 24/7 remote support to avoid potential loss of revenue for franchises and corporationsĮducation LOS MEDANOS JUNIOR COLLEGE, Pittsburgh, CA.

Grew franchise account base by 20%, working directly with franchise owners.

Delivered IT support to multi-million dollar corporations and franchises remotely and by dispatching subcontractors into the field.

Acted as a single point-of-contact for managing telecommunications, data networking, and other technology services from installation to maintenance.

Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users.

IT Help Desk Specialist, Aurora, IL / July 2013–August 2016

Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.

Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients.

Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues.

Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio.

Conduct troubleshooting to resolve IT-related and application issues for 2,000+ users.

IT Help Desk Specialist, Fargo, ND / August 2016–present

DESKTOP COVER DESK PROFESSIONAL

Professional Experience DISCOVERY BENEFITS Skilled in aligning end-user needs with long- term resolutions to complex IT challenges. IT Help Desk Specialist with 6+ years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues.